Mediation and the Perfect Apology

27 - Mediation (iStock_000002604667XSmall)A genuine, sincere apology can become a powerful catalyst for healing the emotional wounds caused by an offense and perhaps even bring about reconciliation in a bitter dispute. In fact, deeply satisfying apologies have been known to cause injured parties to set aside legal action against their offenders. A study conducted in 1994 reported that 37% of patients and the families who had filed medical malpractice suits indicated that “an explanation and apology were more important than monetary compensation, and that they might not have filed suits had they been given an explanation and apology.”[1] In 2002, the University of Michigan Health System began to encourage employees to apologize for mistakes, and saw its annual attorneys’ fees cut from $3 million to $1 million as the number of cases dropped from 262 in 2001 to roughly 130 annually.[2]

One attorney described the dramatic impact of apology in a case he litigated on behalf of the plaintiff: Continue reading “Mediation and the Perfect Apology”